Daniel Glah
About Daniel Glah
Daniel Glah is a User Protection Support Representative at Sendwave, with a background in technical support and research. He holds a Master's degree in Political Science/International Relations from Brock University and has experience as a Teaching Assistant and in customer service roles.
Current Role at Sendwave
Daniel Glah serves as a User Protection Support Representative at Sendwave, an international remittance company. He has held this position since 2021, contributing to the company's mission of providing secure and efficient money transfer services. His role involves ensuring user safety and addressing concerns related to transactions, which is critical in the financial technology sector.
Previous Work Experience
Prior to his current role, Daniel worked at Concentrix as an Advisor I in Technical Support from 2020 to 2021 for four months in Mississauga, Ontario. His responsibilities included providing technical assistance and support to customers. Additionally, he served as a Research Assistant at Hub KBS.co ltd from 2016 to 2019 for three years, where he engaged in various research projects.
Educational Background
Daniel Glah holds a Master's degree in Political Science/International Relations from Brock University, where he studied from 2019 to 2020. He also earned a Bachelor of Arts in Political Science from the University of Ghana, completing his studies from 2014 to 2018. His foundational education includes a General Arts qualification from St. Paul's Senior High School in Denu, which he completed from 2010 to 2013.
Certifications and Professional Development
Daniel is currently pursuing A+, Network+, and Security+ certifications at Careerstep. These certifications are aimed at enhancing his technical skills and knowledge in information technology, particularly in areas related to network security and customer support.
Research Interests
Daniel has a research interest in International and Regional Security. This focus aligns with his academic background in political science and international relations, allowing him to explore critical issues related to global security dynamics.