David Kuria
About David Kuria
David Kuria is a User Protection Support specialist at Sendwave in Nairobi, Kenya, focusing on fraud prevention and user verification since 2021. He has a background in customer service and recovery roles, with previous experience at Tala and iSON Xperiences Ltd.
Work at Sendwave
David Kuria has been employed at Sendwave, an international remittance service, since 2021. He serves as a User Protection Support specialist focused on fraud prevention. His role involves managing user verification processes and handling refunds and reversals to ensure user security. Additionally, he works as an International Customer Service Representative, assisting users with inquiries and providing support. David plays a crucial role in guiding new users through the registration process, enhancing their experience with the platform.
Previous Experience at Tala
Before joining Sendwave, David Kuria worked at Tala, a financial technology company, for a total of eight months in 2020. He initially served as a Customer Service Representative from 2017 to 2020, where he developed skills in customer interaction and support. He then transitioned to the role of Recovery Specialist for a brief period in 2020, focusing on recovery processes and user assistance.
Background in Customer Service
David Kuria has a solid background in customer service, beginning his career at iSON Xperiences Ltd, a global customer experience management company. He worked there as a Call Center Representative from 2016 to 2017. This experience laid the foundation for his subsequent roles in customer service and user protection, equipping him with the skills necessary for effective communication and problem resolution.
Expertise in User Protection and Fraud Prevention
David Kuria specializes in user protection, particularly in fraud prevention and user verification processes. His expertise includes conducting limit and ID reviews to enhance user security. His role at Sendwave requires a thorough understanding of handling refunds and reversals, ensuring that users are protected from fraudulent activities while using the platform.