Donella L.
About Donella L.
Donella L. is a KYC Analyst currently employed at Sendwave, where she has worked since 2020. She has a background in customer success and holds multiple academic qualifications, including a Bachelor's degree from Moi University and a Postgraduate Diploma from the Kenya School of Law.
Work at Sendwave
Currently, Donella L. serves as a KYC Analyst at Sendwave, an international remittance service. She has held this position since 2020, contributing to the company's compliance and customer verification processes. Her role involves ensuring that the company adheres to regulatory requirements and maintains the integrity of its operations.
Previous Experience at Influx
Before joining Sendwave, Donella L. worked at Influx as a Customer Success Specialist from 2018 to 2021. During her three years in this role, she focused on enhancing customer satisfaction and support, addressing client needs, and fostering positive relationships between the company and its customers.
Education and Expertise
Donella L. has a solid educational background. She earned a Bachelor's degree from Moi University, studying from 2010 to 2014. Following this, she completed a Postgraduate Diploma at the Kenya School of Law from 2015 to 2016. Additionally, she obtained a Certificate from Centonomy in 2019 after an 11-month program, further enhancing her professional qualifications.
Professional Development
Donella L. has engaged in various educational pursuits to develop her skills and knowledge. Her studies at Centonomy focused on financial literacy and personal development, while her postgraduate studies at the Kenya School of Law provided her with legal insights relevant to her career in compliance and customer verification.