Duncan Omuse
About Duncan Omuse
Duncan Omuse is a Senior Customer Support Representative at Sendwave in Nairobi, Kenya, where he has worked since 2019. He possesses expertise in managing international remittance inquiries and is pursuing multiple certifications in public policy and customer service management.
Work at Sendwave
Duncan Omuse serves as a Senior Customer Support Representative at Sendwave, an international remittance service, since 2019. In this role, he manages customer inquiries related to international remittance, ensuring compliance with regulatory standards. He has developed a training program for new customer support representatives, emphasizing effective communication and problem-solving skills. Duncan has also contributed to enhancing customer support processes, which has led to improved customer satisfaction metrics.
Education and Expertise
Duncan Omuse has pursued multiple educational qualifications. He studied at the Kenya School of Professional Studies, now known as Inoorero University. He holds a degree in Business Administration, Management, and Operations from the Kenya Institute of Management. Currently, he is studying Public Policy Analysis at the University of Virginia, where he is working towards a Professional Certificate. Additionally, he is enrolled in programs at IBM and the University of California, Irvine, focusing on Customer Service Management and Organizational Communication.
Background
Before joining Sendwave, Duncan Omuse worked at SASAHOST LTD as a Customer Support Specialist from 2013 to 2017. He then transitioned to a role at Somewhere Very Cool, where he worked hands-on from 2017 to 2019. His experience in customer support spans several years, providing him with a strong foundation in managing customer inquiries and support processes.
Achievements
Duncan Omuse has made significant contributions to customer support at Sendwave. He developed a training program aimed at enhancing the skills of new customer support representatives. His efforts in improving customer support processes have resulted in better customer satisfaction metrics, demonstrating his impact on the organization.