Elfreda Nartey
About Elfreda Nartey
Elfreda Nartey is a User Support and Risk Representative currently employed at Sendwave since 2020. She has a background in Mathematics and Statistics, holding both a Bachelor of Science from Kwame Nkrumah' University of Science and Technology and a Master of Science from Brock University.
Current Role at Sendwave
Elfreda Nartey serves as a User Support and Risk Representative at Sendwave, an international remittance service, since 2020. In this role, she is responsible for providing user support and managing risk-related issues. Her experience in customer service and risk management contributes to her effectiveness in addressing user inquiries and ensuring compliance with regulatory standards.
Previous Experience at 4finance
Prior to her current position, Elfreda worked at 4finance as a Client Specialist from 2016 to 2018. In this role, she focused on loans and product sales, where she developed skills in client relations and sales strategies. Her tenure at 4finance provided her with valuable experience in the financial services sector.
Background in Customer Service
Elfreda has a background in customer service, having worked as a Customer Service Representative at Bank of Africa for three months in 2015. This position allowed her to enhance her communication skills and gain insight into customer needs and expectations within the banking industry.
Education and Expertise
Elfreda Nartey holds a Bachelor of Science (BSc) degree in Mathematics and Statistics from Kwame Nkrumah University of Science and Technology, which she completed from 2009 to 2013. She furthered her education by obtaining a Master of Science (MSc) in Mathematics and Statistics from Brock University between 2015 and 2017. Her academic background equips her with analytical skills applicable in various professional settings.
Early Education
Elfreda completed her secondary education at St. Louis Senior High School in Kumasi from 2005 to 2008. This foundational education prepared her for further studies in mathematics and statistics at the university level.