Fatoumata Bintou Faye
About Fatoumata Bintou Faye
Fatoumata Bintou Faye is a Hybrid Customer Support Representative at Sendwave in Dakar, Senegal, with a Bachelor's degree in Business Administration and Management. She has a diverse background in customer service and trade marketing, having worked for various companies including Transmed and Coris Bank International.
Work at Sendwave
Fatoumata Bintou Faye has been employed at Sendwave, an international remittance company, since 2022. In her role as a hybrid customer support representative, she engages with clients to provide assistance and resolve inquiries. Her position allows her to utilize her bilingual skills in English and French, enhancing communication with a diverse customer base. Fatoumata's unique approach to customer support emphasizes individuality, which aligns with Sendwave's commitment to customer satisfaction.
Education and Expertise
Fatoumata Bintou Faye holds a Bachelor's degree in Business Administration and Management from groupesupdecodakar, where she studied from 2016 to 2019. She also attended ICN Business School for a year, furthering her education in the same field. Her academic background equips her with knowledge in business management, marketing, and related support services, which she applies in her professional roles.
Background in Customer Service
Fatoumata has a solid background in customer service, having worked in various roles that enhance her skills in client interaction. She served as a customer service representative at Coris Bank International from 2021 to 2022 and as a commercial agent from 2020 to 2021. Her experience includes working at Transmed as a trade marketing executive and Agroline Sénégal as a saleswoman, showcasing her versatility in both customer service and marketing.
Previous Work Experience
Before her current role at Sendwave, Fatoumata gained valuable experience in several positions. She worked at Coris Bank International in two capacities, and prior to that, she held a position as a trade marketing executive at Transmed. Additionally, she completed an internship at YUP par Société Générale in 2018. These roles contributed to her understanding of market strategies and customer engagement.
Leadership and Involvement
During her time at groupesupdecodakar, Fatoumata served as the president of the English Club from 2016 to 2018. This role involved leadership and organization, allowing her to develop skills in team management and communication. Her involvement in extracurricular activities reflects her commitment to personal and professional growth.