Flaviane Wathira
About Flaviane Wathira
Flaviane Wathira serves as a Longtime User Happiness Support Representative at Sendwave, focusing on building customer relationships and resolving complex service issues. She has worked in this role since 2021 and holds a Diploma in Tourism and Travel Management from the Technical University of Kenya.
Work at Sendwave
Flaviane Wathira serves as a Longtime User Happiness Support (LUHS) Representative at Sendwave, an international remittance service. She has held this position since 2021, contributing to customer satisfaction and loyalty. Based in Nairobi, Kenya, Wathira specializes in resolving complex customer service issues, ensuring that users receive effective and timely support. Her role involves building long-term relationships with customers, which is essential for fostering continued loyalty to the Sendwave platform.
Education and Expertise
Flaviane Wathira studied at the Technical University of Kenya, where she focused on Tourism and Travel Services Management. She achieved a Diploma in Technology in Tourism and Travel Management, completing her studies from 2010 to 2013. This educational background equips her with the analytical skills necessary to identify patterns in customer feedback and enhance service processes at Sendwave.
Customer Relationship Management
Wathira emphasizes the importance of building long-term relationships with customers in her role at Sendwave. Her approach is centered on ensuring customer loyalty through effective communication and support. By focusing on user happiness, she plays a crucial role in maintaining a positive customer experience and addressing any concerns that may arise.
Analytical Skills in Customer Service
Flaviane Wathira utilizes her analytical skills to identify trends and patterns in customer feedback. This capability allows her to improve service processes at Sendwave, ensuring that the company can respond effectively to user needs. Her focus on enhancing user satisfaction contributes to the overall success of the customer support team.