Ibrahima Mamadou Ly
About Ibrahima Mamadou Ly
Ibrahima Mamadou Ly serves as a User Protection Services Representative at Sendwave, focusing on resolving user issues and enhancing the application experience. He has a background in customer support and holds degrees in Software Engineering and Network Administration.
Work at Sendwave
Ibrahima Mamadou Ly has been employed at Sendwave since 2022 as a User Protection Services Representative. In this role, he operates remotely from Dakar, Senegal, and focuses on advocating for the swift resolution of significant issues that impact multiple users. His proactive approach to customer service is evident in his efforts to translate user feedback into actionable suggestions aimed at enhancing the user experience on the Sendwave application.
Previous Experience at SONATEL
Prior to his current role, Ibrahima worked at SONATEL, where he held two positions. He served as a Customer Support Advisor from 2019 to 2021, contributing to customer service operations for two years in Dakar, Senegal. Additionally, he briefly worked as a Junior Oracle Support from January to March 2019, where he gained experience in technical support.
Education and Expertise
Ibrahima Mamadou Ly holds a Master's degree in Software Engineering and Network Administration from ESTM, which he completed between 2016 and 2018. He also earned a Bachelor's degree in the same field from ESTM, studying from 2013 to 2016. His educational background equips him with the technical knowledge necessary for his roles in user protection and customer support.
Analytical Skills and Investigations
In his role at Sendwave, Ibrahima conducts thorough investigations to identify suspects involved in fraudulent activities. This aspect of his work highlights his strong analytical skills and his commitment to maintaining user safety and trust within the platform. His ability to analyze situations and provide insights is a key component of his responsibilities.
Professional Development
Ibrahima participates in regular training sessions and team meetings to enhance his skills and stay informed about the latest procedures in user protection services. This commitment to professional development ensures that he remains effective in his role and can adapt to the evolving needs of users.