Irene Dimmo
About Irene Dimmo
Irene Dimmo is a Risk and Support Representative at Sendwave, specializing in user protection and fraud loss minimization since 2021. Based in Nairobi, Kenya, she provides technical support and enhances user onboarding for the Sendwave app.
Work at Sendwave
Irene Dimmo serves as a Risk and Support Representative for User Protection at Sendwave, an international remittance service. She has been with the company since 2021, contributing to user protection efforts in Nairobi, Kenya. Her role involves providing frontline support to users, focusing on minimizing fraud losses associated with the Sendwave app. Irene actively assists new users during the signup process, enhancing their onboarding experience and ensuring they can navigate the app effectively.
Education and Expertise
Irene Dimmo has a solid educational background in technology and management. She studied at the African Center for Internet Marketing in 2011 for 11 months. Additionally, she obtained a Certificate in IT from the Regional Business Institute of Management in 2006. Irene also holds an Associate's degree in Marketing Management from the Kenya Institute of Management, which she completed from 2008 to 2010. Furthermore, she earned an Associate's degree in Public Relations from Nairobi Aviation College in 2007.
Background
Before joining Sendwave, Irene worked remotely as a Sales Operator and Customer Care representative at Unateus for two months in 2021. Her experience in customer care has equipped her with the skills necessary to diagnose and resolve technical issues for app users, ensuring a seamless user experience. Irene's background in various fields, including marketing and public relations, contributes to her effective communication and problem-solving abilities.
Achievements
In her role at Sendwave, Irene Dimmo demonstrates strong electronic communication skills by interacting with users through text, email, and phone to resolve technical difficulties. She also provides technical support and advice to her fellow team members via a chat system, showcasing her collaborative approach to problem-solving. Her contributions focus on enhancing user experience and supporting the overall mission of user protection within the organization.