Jacques Samuel Diene Dione
About Jacques Samuel Diene Dione
Jacques Samuel Diene Dione is a Luhs & Ups Representative at Sendwave, with a diverse background in customer service and support roles across various companies in Senegal. He holds multiple degrees in literature and business administration from prominent Senegalese institutions.
Current Role at Sendwave
Jacques Samuel Diene Dione serves as a LUHS & UPS Representative at Sendwave, an international remittance service. He has held this position since 2021, contributing to the company's operations in the financial technology sector. His role involves managing customer interactions and ensuring efficient service delivery.
Previous Experience at Jumia Sénégal
Prior to his current role, Dione worked at Jumia Sénégal as a Content Agent from 2019 to 2021. In this position, he was responsible for creating and managing content to enhance the online shopping experience. His tenure lasted for two years, during which he gained valuable experience in e-commerce.
Professional Background at GIM-UEMOA
Dione was employed at GIM-UEMOA as an Assistant Support Monétique from 2017 to 2019. His responsibilities included providing support for electronic payment systems. This role spanned two years and allowed him to develop skills in financial services.
Customer Service Experience at Money Express
From 2015 to 2017, Dione worked as a Customer Service Representative at Money Express in Dakar. His role involved assisting customers with inquiries and resolving issues related to money transfer services. This experience contributed to his expertise in customer relations.
Educational Background at Université Cheikh Anta Diop de Dakar
Dione studied at Université Cheikh Anta Diop de Dakar (UCAD), where he earned a Licence in Lettres, Langues et Arts, focusing on African, American, and British studies from 2011 to 2013. He further pursued a Master 2 (M2) in Littérature Américaine et Caribéenne from 2014 to 2016, enhancing his knowledge in literature.
Business Administration Studies
In addition to his studies in literature, Dione attended Groupe IAM, where he achieved a Bachelor's degree in Business Administration with a focus on Marketing and Business Intelligence. This educational background supports his roles in customer service and content management.
Early Education at Lycée des Parcelles Assainies de Dakar
Dione completed his early education at Lycée des Parcelles Assainies de Dakar (LPA), where he obtained his Baccalauréat in Études générales in 2010. This foundational education set the stage for his further academic and professional pursuits.