Karen Harris
About Karen Harris
Karen Harris serves as a Learning and Development Project Manager Sup Lead 3 at Sendwave and Zepz, where she has worked since 2022. She has extensive experience in customer service and training roles across various organizations, including Encompass Insurance and Weissman Theatrical Supplies.
Work at Sendwave
Karen Harris has been serving as the Learning and Development Project Manager Sup Lead 3 at Sendwave, an international remittance company, since 2022. In this role, she is responsible for overseeing learning and development initiatives within the organization. Additionally, she has held the position of Customer Care L&D Supervisor at Sendwave since 2022, where she manages training programs and development strategies for customer care personnel. Prior to these roles, she worked as a Level 3 Customer Support Trainer at Sendwave from 2020 to 2022, contributing to the training and development of customer support staff.
Current Role at Zepz
In addition to her responsibilities at Sendwave, Karen Harris has been working at Zepz as a Learning and Development Project Manager since 2022. In this capacity, she focuses on enhancing the learning experiences and development opportunities for employees. Her dual roles at both Sendwave and Zepz demonstrate her commitment to fostering a culture of continuous learning and improvement within organizations.
Previous Experience in Customer Service and Insurance
Before her current roles, Karen Harris accumulated extensive experience in customer service and insurance. She worked as a Customer Service Supervisor at Weissman Theatrical Supplies from 2019 to 2020. Prior to that, she held various positions at Encompass Insurance, including Sr. Underwriter, Risk Specialist/Underwriter, and Underwriting Training and Education Consultant. Her experience in these roles has equipped her with valuable skills in training, customer service, and risk management.
Education and Expertise
Karen Harris studied Business Administration at Reading Area Community College, where she earned an Associate's degree from 2015 to 2018. Her educational background provides a solid foundation for her roles in learning and development. She serves as a subject matter expert for the Learning Management System, Lessonly, and is involved in planning and recruiting within her department, showcasing her expertise in human capital management.
Human Resource Responsibilities
In her current roles, Karen Harris handles various human resource responsibilities, including interviewing, salary planning, performance management, mentoring, and coaching. She is also involved in organizing and scheduling meetings and training seminars. Additionally, she maintains records of required training for compliance, ensuring that the organization meets necessary standards and regulations.