Kinyua Benjamin
About Kinyua Benjamin
Kinyua Benjamin is a customer support professional currently working at Sendwave in London, England. He has extensive experience in the banking and customer service sectors, having held various roles at Chase Bank Kenya Ltd, Housing Finance Bank, and Upwork.
Current Role at Sendwave
Kinyua Benjamin currently serves as LUHS Customer Support at Sendwave, an international remittance service. He has held this position since 2021, contributing to customer support operations from London, England. In this role, he advocates for the swift resolution of major user issues by identifying patterns in user feedback. His responsibilities include effective communication with users and ensuring a high level of customer satisfaction.
Previous Experience in Customer Support
Prior to his current role, Kinyua Benjamin accumulated extensive experience in customer support and service delivery. He worked at Chase Bank Kenya Ltd as a Service Delivery Manager from 2015 to 2018, where he managed service operations in Nairobi. He also served as a Branch Support Officer at Housing Finance Bank for six months in 2015 and as a Senior Operations Officer at Chase Bank for six months in 2014.
Freelance Work and Operations Management
Kinyua Benjamin transitioned to freelance work as an author on Upwork from 2018 to 2021. During this period, he also worked as an Operations Officer at the Programme For Capacity Development in Africa (P4CDA) for one year in Muranga County, Kenya. His diverse roles have equipped him with skills in operations management and effective communication.
Educational Background
Kinyua Benjamin completed his Bachelor of Business Administration (B.B.A.) in Economics at Bugema University from 2006 to 2010. He also achieved his Kenya Certificate of Secondary Education (O Level) at Kiriiria Secondary School from 2002 to 2005. His educational background provides a strong foundation for his work in customer support and operations.
Skills and Professional Development
Kinyua Benjamin possesses a strong command of English, which enhances his communication and report writing skills in customer support. He actively participates in regular training sessions and team meetings to improve his customer support skills. His commitment to professional development is evident in his continuous engagement with training opportunities.