Lucie Wambui
About Lucie Wambui
Lucie Wambui is a Long Term User Happiness Support professional at Sendwave in Nairobi, Kenya, where she has worked since 2021. She holds a Bachelor of Arts in Public Relations, Advertising, and Applied Communication from Daystar University and has experience in customer service and brand management.
Work at Sendwave
Lucie Wambui has been employed at Sendwave since 2021, serving as Long Term User Happiness Support. In this role, she focuses on enhancing user satisfaction and engagement within the international remittance sector. Based in Nairobi, Kenya, she has contributed to the company's commitment to providing effective and responsive customer support.
Previous Experience in Customer Service
Prior to her current position, Lucie worked at MultiChoice Group as a Customer Service Representative from 2018 to 2020. She also held the role of Customer Service Executive at Twiga Foods from 2020 to 2021. Her experience in these roles has equipped her with skills in customer interaction and service delivery.
Education and Expertise
Lucie Wambui is pursuing a Bachelor of Arts in Public Relations, Advertising, and Applied Communication at Daystar University, which she began in 2021. She previously earned a Diploma in the same field from Graffins College in 2018. Additionally, she holds a Certificate in Information Technology from the Institute of Advance Technology, achieved in 2013.
Skills in Brand Management
Lucie possesses skills in image and brand management, which support her role in user happiness at Sendwave. Her strong interest in marketing and communication aligns with her academic background and professional experience, positioning her for growth in these areas.
Content Creation and YouTube Channel
In addition to her professional roles, Lucie manages a YouTube channel where she creates content that showcases her skills in visual storytelling. This endeavor allows her to express her creativity and engage with a broader audience.