Lucy Onchong'a
About Lucy Onchong'a
Lucy Onchong'a is a KYC Risk Representative at Sendwave, specializing in risk management within the international remittance sector. She has extensive experience in logistics and customer service, having held various roles at companies such as C.H. Robinson, Kuehne+Nagel, and ECU Worldwide USA.
Current Role at Sendwave
Lucy Onchong'a currently serves as a KYC Risk Representative at Sendwave, an international remittance service. She has been in this position since 2021, working remotely. In this role, she applies her expertise in KYC risk management, which is essential for ensuring compliance and mitigating risks associated with customer transactions in the global remittance sector.
Previous Experience in Logistics and Customer Service
Prior to her current role, Lucy Onchong'a accumulated significant experience in logistics and customer service. She worked at Kuehne+Nagel as a Sea Logistics Coordinator from 2018 to 2021, and at C.H. Robinson as an Account Coordinator for one year in 2017 to 2018. Additionally, she held roles at ECU Worldwide USA and Computershare, which provided her with a solid foundation in operational tasks and customer interactions.
Education and Expertise in International Business
Lucy Onchong'a earned a Bachelor of Business Administration with a focus on International Business and Trade Development from Saint Peter's University, completing her studies in 2015. Her education has equipped her with a comprehensive understanding of international business practices, which supports her current responsibilities in the remittance industry.
Skills in Microsoft Office and Remote Work
Lucy Onchong'a possesses advanced skills in Microsoft Excel and Word, which she utilizes to streamline operations and improve efficiency in her work. She also demonstrates strong interpersonal and time management skills, essential for succeeding in remote work environments. These skills enhance her ability to manage complex tasks effectively.
Background in Banking and Customer Service
Lucy's professional background includes experience in the banking sector, having interned as a Bank Teller at Hudson City Savings Bank from 2014 to 2015. This role, along with her subsequent positions in customer service and logistics, has contributed to her well-rounded expertise in managing customer relationships and operational processes.