Mark Khae MBA
About Mark Khae MBA
Mark Khae is a Customer Service Representative with a Bachelor's Degree in Commerce from Kibabii University. He has extensive experience in customer service and management, currently serving as Co-Founder and CEO of FINAFRE in Nairobi, Kenya.
Current Role at Sendwave
Mark Khae serves as a Customer Service Representative at Sendwave, an international remittance service, since 2021. In this role, he oversees customer applications, approvals, disbursement of loans, and their collection. He is responsible for providing accurate and timely reporting of management information and market feedback, which aids in understanding customer preferences, trends, and market opportunities. His position involves direct interaction with customers, ensuring their needs are met efficiently.
Previous Experience at 4G Capital
Before joining Sendwave, Mark Khae worked at 4G Capital as a Team Lead from 2018 to 2021. His responsibilities included the management, operation, and performance of 4G Capital Units, with a focus on achieving sales and collections targets. This role allowed him to develop skills in team leadership and operational efficiency within the financial services sector.
Education and Qualifications
Mark Khae obtained a Bachelor’s Degree in Commerce from Kibabii University, studying from 2013 to 2017. He also pursued accounting studies at KASNEB, achieving CPA I in 2015 and CPA II in 2018. His educational background equips him with a solid foundation in business and finance, enhancing his capabilities in customer service and management roles.
Co-Founder and CEO at FINAFRE
In addition to his role at Sendwave, Mark Khae is the Co-Founder and CEO of FINAFRE, a position he has held since 2022. His leadership at FINAFRE involves strategic oversight and management, contributing to the growth and development of the organization in Nairobi, Kenya. This role allows him to leverage his experience in customer service and financial management.
Experience at Majorel
Mark Khae worked as a Customer Service Agent at Majorel from 2021 to 2022. In this position, he gained valuable experience in customer service operations, further developing his skills in managing customer inquiries and providing support. This role contributed to his understanding of customer needs and service delivery in a fast-paced environment.