Mark Mukuria
About Mark Mukuria
Mark Mukuria serves as a Payment Operations Support professional at Zepz since 2022, bringing extensive experience in customer support and management across various companies in the travel and remittance sectors.
Work at Sendwave
Mark Mukuria currently serves as Payment Operations Support at Sendwave, an international remittance service, since 2022. His role involves managing payment operations and ensuring efficient transaction processes. Prior to this position, he worked as a Senior Risk and Support Representative at Sendwave from 2021 to 2022, where he focused on risk management and customer support. His experience at Sendwave highlights his commitment to enhancing payment operations in the remittance sector.
Previous Experience in Payment Operations
Before joining Sendwave, Mark Mukuria held various roles that contributed to his expertise in payment operations. He worked at Booking.com as a Credit Controller for the UK market for four months in 2019 and as a Direct Debit Sales Specialist for six months in the same year. His experience includes managing financial transactions and customer accounts, which has equipped him with valuable skills in operational support.
Background in Customer Support
Mark Mukuria has accumulated eight years of experience in customer support, with three years in supervisory roles. His career began at Airtel Kenya as a Direct Sales Agent and progressed through various positions at Jumia Group, including Senior Customer Service Agent for Jumia Food and Jumia Travel. His extensive background in customer service has developed his problem-solving abilities and proactive approach to process improvements.
Education and Expertise
Mark Mukuria possesses developed people management skills and the ability to influence high-level organizational decisions. His expertise in customer support and payment operations is complemented by his experience in various roles across different companies. This combination of skills and experience positions him effectively in the payment operations field.
Achievements in the Travel Industry
Mark Mukuria has a notable background in the travel industry, having worked at Jumia Travel in multiple capacities. He served as a Senior Travel Advisor and later as Head of Jumia Flights East Africa. His roles involved advising customers and managing travel-related services, contributing to his comprehensive understanding of customer needs in the travel sector.