Millicent Adhiambo
About Millicent Adhiambo
Millicent Adhiambo is a Customer Support Specialist with extensive experience in the remittance industry, currently working at Sendwave in Nairobi, Kenya. She holds a Bachelor's degree in Human Resources Management and has a background in customer service across various sectors, including aviation and hospitality.
Work at Sendwave
Millicent Adhiambo has been employed at Sendwave as a Customer Support Specialist since 2020. In this role, she focuses on providing assistance to customers in the international remittance sector. Millicent engages in regular training sessions and team meetings, which help her enhance her skills and stay informed about company policies. Her experience in customer support enables her to effectively address customer inquiries and issues.
Education and Expertise
Millicent Adhiambo holds a Bachelor's degree in Human Resources Management from Mount Kenya University, which she completed from 2010 to 2014. She also studied at Unity College of Professional Studies, where she earned a Diploma in Human Resource from 2009 to 2010. Additionally, she completed a course in Tours and Travel Consulting at Unity School of Professional Studies from 2018 to 2019. Her educational background equips her with knowledge relevant to customer service and human resources.
Background in Customer Service
Millicent has extensive experience in customer service across various industries. Prior to her current role at Sendwave, she worked as a Customer Service Representative at Fly540 Aviation Ltd from 2013 to 2018. She also served as a hostess at Kempinski Hotels from 2012 to 2013 and at Art Café from 2010 to 2012. Additionally, she worked as a Tour Consultant at Blueberry Voyage for 10 months in 2019. This diverse background has contributed to her proficiency in handling customer interactions.
Skills in Customer Support
Millicent Adhiambo is proficient in adapting to technological changes and the evolving needs of customers in the remittance industry. She is experienced in managing various communication channels, including calls, texts, and emails, to support customer needs. Millicent is skilled in identifying patterns in user feedback, which allows her to suggest improvements for user experience. She is also adept at swiftly addressing major issues that affect multiple users, ensuring customer satisfaction.