Promise Makata
About Promise Makata
Promise Makata is a client support professional currently employed at Sendwave, where he focuses on user feedback to enhance customer service. He holds a Bachelor of Education in English/Language Arts Teacher Education from the University of Nigeria, Nsukka, and has previous experience in support roles at Transcorp Hilton Abuja and as an English teacher during his National Youth Service Corps.
Work at Sendwave
Promise Makata has been employed at Sendwave since 2020, serving in the capacity of Client Support. In this role, she actively engages with users to gather feedback, which is essential for maintaining high-quality customer service. Her responsibilities include addressing client inquiries and ensuring that user experiences meet organizational standards.
Previous Experience at Transcorp Hilton Abuja
In 2019, Promise Makata worked at Transcorp Hilton Abuja for two months, initially as Support Staff and later as an Attendant. During this time, she contributed to the operational efficiency of the hotel by assisting in various support roles, which provided her with foundational experience in customer service.
Education and Expertise
Promise Makata earned a Bachelor of Education (BEd) degree in English/Language Arts Teacher Education from the University of Nigeria, Nsukka. Her studies spanned from 2012 to 2016, equipping her with the skills necessary for effective communication and teaching. This educational background supports her current focus on enhancing organizational objectives.
Teaching Experience
Before her role at Sendwave, Promise Makata participated in the National Youth Service Corps, where she served as an English Teacher in Oyigbo, Rivers State, from 2018 to 2019 for ten months. This experience allowed her to develop her teaching skills and further her commitment to education and communication.
Professional Development Focus
Promise Makata is dedicated to improving her personal skills to achieve long-term career goals. She emphasizes the importance of effective communication and resource maximization in her professional endeavors, aligning her personal development with organizational success.