Sarah Sam
About Sarah Sam
Sarah Sam serves as User Protection Support at Sendwave, where she has worked since 2021. She holds a Master's degree in International Relations from Brock University and has previous experience in customer service and teaching.
Work at Sendwave
Sarah Sam has been employed at Sendwave, an international remittance service, since 2021. In her role as User Protection Support, she focuses on ensuring the safety and security of users' transactions. Her responsibilities include addressing user concerns and implementing measures to enhance user protection. Over her three years at Sendwave, she has contributed to improving customer experience and maintaining trust in the platform.
Education and Expertise
Sarah Sam holds a Master's degree in International Relations from Brock University, where she studied from 2015 to 2016. She also completed the Canadian Investment Funds Course at IFSE Institute, enhancing her knowledge in financial services. Additionally, she earned a Bachelor's degree in Political Science from the University of Ghana, studying from 2009 to 2012. Her educational background supports her expertise in user protection and customer service.
Background in Customer Service
Prior to her current role, Sarah Sam accumulated significant experience in customer service. She worked at CIBC as a Customer Service Representative from 2017 to 2021, where she developed skills in client relations and problem-solving. Additionally, she briefly worked at 4finance in 2016 as a Customer Service Representative for three months. Her early experience includes serving as a Teaching Assistant at Brock University from 2015 to 2016, where she supported students in their academic pursuits.