Truphena Ngore
About Truphena Ngore
Truphena Ngore is a User Protection Support professional with experience in customer service and compliance. She has worked at Sendwave since 2021 and previously at ISON BPO, and holds a diploma in Information Communication Technology.
Work at Sendwave
Truphena Ngore currently holds the position of User Protection Support at Sendwave, an international remittance service. She has been with the company since 2021, contributing for three years. In her role, she focuses on ensuring compliance with regulatory requirements and assists users in submitting identification documents. Truphena also plays a key role in enhancing user experience by guiding them through their first transactions and ensuring a smooth onboarding process.
Previous Experience at ISON BPO
Before joining Sendwave, Truphena Ngore worked at ISON BPO as a Customer Service Representative from 2013 to 2015. During her two-year tenure in Nairobi, Kenya, she developed skills in customer service and support, which have contributed to her current expertise in user protection and compliance.
Education and Expertise
Truphena Ngore has a solid educational background in technology and counseling. She studied at Nakuru Counselling and Training Institute, where she completed a Certificate in Computer Applications in 2009. She also attended Railways Training Institute, earning a Diploma in Information Communication Technology from 2010 to 2012. Her education has equipped her with the skills necessary to assist users effectively and ensure compliance with regulatory standards.
Role in Fraud Prevention
In her current role at Sendwave, Truphena Ngore plays a crucial part in preventing fraudulent transactions. She verifies that users are sending funds to legitimate parties, which is essential for maintaining the integrity of the remittance process. Her efforts in this area help protect both the users and the company from potential fraud.