Veronica Okoth
About Veronica Okoth
Veronica Okoth is a User Protection Support professional with extensive experience in customer service and media management. She has worked in various roles across the financial services and media industries, demonstrating strong decision-making and communication skills.
Work at Sendwave
Veronica Okoth currently holds the position of User Protection Support at Sendwave, an international remittance service, where she has been employed since 2021. In this role, she focuses on ensuring user safety and satisfaction. Additionally, she serves as Long Term User Happiness Support, contributing to the overall customer experience. Her work involves managing customer inquiries and addressing issues related to user protection.
Current Role at Zepz
Veronica Okoth is also a Risk and Fraud Representative at Zepz, where she has been working since 2022. In this position, she is responsible for identifying and mitigating risks associated with fraud, ensuring the integrity of customer transactions. Her expertise in customer information management supports her effectiveness in this role.
Previous Experience in Customer Service
Veronica has extensive experience in customer service roles across various industries. She worked at Tala as a Customer Service and Recovery Advocate from 2018 to 2020, where she developed skills in customer engagement and recovery processes. Prior to that, she served as a Credit Administration Officer and Relationship Officer at Progressive Credit Kenya, gaining valuable insights into customer relations and financial services.
Education and Expertise
Veronica Okoth studied at the Kenya Institute of Mass Communication, where she earned a Diploma in Mass Communication and Media Studies from 2010 to 2013. Her educational background complements her professional experience, particularly in social media management and media monitoring, enhancing her communication and customer care skills.
Background in Media and Production
Veronica's career began in the media industry, where she interned as a Presentation Editor at Ebru Africa TV from 2013 to 2014. She later worked as a Video Editor and Videographer at Sharp Focus Productions Ltd from 2014 to 2015. These roles provided her with foundational skills in media production and communication, which she has applied in her subsequent customer service positions.