Winnie Njoroge
About Winnie Njoroge
Winnie Njoroge is a KYC Analyst with a background in hospitality and customer service, having previously worked at Kempinski Hotels and Qatar Airways. She is recognized for her focus on process improvements and strong interpersonal skills.
Work at Sendwave
Winnie Njoroge has been employed at Sendwave since 2020, serving as a KYC Analyst. In this role, she focuses on ensuring compliance with Know Your Customer regulations and enhancing the company's international remittance processes. Her responsibilities include analyzing customer data and implementing strategies to improve the efficiency of KYC procedures. Winnie’s work contributes to the overall integrity and security of Sendwave's operations.
Previous Experience in Hospitality and Customer Service
Before joining Sendwave, Winnie Njoroge worked in the hospitality and airline industries. She was a Food and Beverage Coordinator at Kempinski Hotels from 2011 to 2013, where she managed dining services and customer satisfaction. Following this, she served as a Senior Customer Service representative at Qatar Airways from 2013 to 2018. In this position, she developed her skills in customer relations and service excellence.
Education and Expertise
Winnie Njoroge holds a Bachelor of Science degree in Hospitality and Tourism Management from Kenyatta University. Her educational background provides her with a solid foundation in customer service principles and operational management. She applies her academic knowledge to her current role, focusing on process improvements and technical innovation within the KYC framework.
Skills and Contributions
Winnie Njoroge is recognized for her excellent interpersonal and communication skills, which enhance team performance and collaboration. She is proactive in identifying issues and implementing solutions, particularly in customer experience. Her ability to troubleshoot effectively contributes to the continuous improvement of processes within her current role and previous positions.