Service Fusion
Service Fusion provides field service management software solutions with tools for customer management, fleet tracking, estimate creation, invoice management, and payment processing, serving industries like HVAC, plumbing, and electrical services.
Field Service Management Software Solutions
Service Fusion provides comprehensive field service management software designed to streamline operations across various industries including HVAC, plumbing, electrical, appliance repair, overhead & garage door, and locksmith services. The software offers essential tools like customer management, fleet tracking, estimate creation, invoice management, and payment processing to help businesses run efficiently.
Key Features and Capabilities
The software includes a range of features to enhance field service management. Field service scheduling enables precise job allocation, while GPS fleet tracking offers real-time visibility of fleet operations. Additional features include ServiceCall.ai for call tracking, FusionPay for integrated payment processing, and a mobile app that allows technicians to manage jobs, take photos, log notes, and capture signatures. The platform also supports remote operations and provides integration with QuickBooks for streamlined accounting.
Industry Partnerships
Service Fusion partners with several companies to enhance its service offerings. These partnerships include Profit Rhino, Service Nation, pulseM, Coast, Nexa, Out of the Box, FieldPoint, Baytek, Broadly, Podium, Birdeye, PaySimple, Dispatch, Customer Lobby, The New Flat Rate, PostcardMania, Clyr, LiveSwitch, and JB Warranties. These partnerships aim to provide an extended range of functionalities to meet diverse customer needs.
Customer Base and User Statistics
Service Fusion supports over 6,500 customers and has more than 40,000 active users. The platform is designed to accommodate unlimited users with no per-user fees, making it a scalable solution for growing businesses. The software has demonstrated the ability to increase productivity by up to 40%, contributing to its high customer satisfaction (CSAT) score of 95.7%.
Pricing and Onboarding
Service Fusion offers a variety of pricing plans to fit different business needs, all with no contract requirements. The company provides personalized onboarding to ensure that customers can maximize the benefits of their software from the outset. This commitment to customer service helps businesses quickly adapt and integrate the platform into their daily operations.