ServiceCentral
ServiceCentral offers a suite of service management software products tailored to various industries, including automotive, aviation, and computer repair, and operates in over 30 countries with headquarters in Atlanta, Georgia.
Services
ServiceCentral offers a suite of service management software products designed to streamline operations and improve efficiency. The product lineup includes ServiceNetwork, ServiceManager, and RepairQ. ServiceNetwork connects independent service providers with authorizers like OEMs and insurance companies. ServiceManager combines automation, logic, and workflows with customer, product, and inventory management to aid in process management. RepairQ is a specialized point-of-sale and management software for repair shops.
Products
ServiceCentral's product offerings consist of ServiceNetwork, ServiceManager, and RepairQ. ServiceNetwork serves as a platform to manage warranty claims, B2B and consumer portals, and network management, with over 3000 walk-in service centers and mail-in depots in North America. ServiceManager is focused on fulfillment and RMA services, providing features like RMA processing, repair and returns processing, and inventory management. RepairQ supports repair shop operations with inventory management, customer management, and marketing tools, integrating with various partners and third-party services.
Sectors and Industries
ServiceCentral's software solutions cater to a wide range of industries, including automotive, aviation, computer repair, and medical repair. They are trusted by Fortune 50 OEMs, global insurance companies, regional depots, and local repair shops. Their client base also includes 3PLs and various types of depots and repair shops. The company's products support complex reverse logistics operations, transforming them into streamlined workflows.
Global Presence
ServiceCentral operates in over 30 countries and has a strong global presence. The company is headquartered in Atlanta, Georgia, USA, with additional offices in Tulsa, OK, and Bend, OR. Their software solutions are distributed across North America, Europe, Latin America, Australia, and the Asia Pacific through various distributors, reflecting the company's extensive reach.
Data Analytics and Reporting
ServiceCentral's solutions include advanced analytics and reporting tools designed to provide better data visibility and actionable insights. These tools help businesses make informed decisions by offering comprehensive data analysis capabilities. The analytics features are integrated across all of ServiceCentral's products, aiding in the efficient management of resources and improving operational performance.