Abarajithan Sa
About Abarajithan Sa
Abarajithan Sa serves as the Practice Lead at Servion Global Solutions, where he specializes in Workforce Optimization products and oversees full lifecycle customer support. With extensive experience in engineering and technical support, he has held various roles in the industry since 2015 and holds certifications in several call recording and analytics solutions.
Work at Servion Global Solutions
Abarajithan Sa currently serves as the Practice Lead at Servion Global Solutions, a position he has held since 2022. In this role, he acts as a Subject Matter Expert (SME) for Workforce Optimization (WFO) products. His responsibilities encompass full lifecycle support for customers, which includes pre-sales, implementation, and ongoing support. Additionally, he has held the position of Technical Specialist at Servion Global Solutions since 2021, contributing to his extensive experience in the field.
Technical Expertise and Certifications
Abarajithan Sa is certified as an engineer on several key platforms, including NICE Engage 7.x, Nexidia 12.x, and Verint WFO 15.2 Enterprise. His expertise encompasses call recording, Quality Management (QM), and analytics solutions. He leads a team of engineers specializing in these WFO products, ensuring that his team delivers effective solutions to clients.
Professional Background
Abarajithan Sa has a solid professional background in technical support and engineering. Prior to his current roles at Servion Global Solutions, he worked as a Senior Engineer from 2018 to 2021 and as a First-Line Support Engineer at NICE Ltd from 2015 to 2018. He also gained experience as a Project Engineer at Wipro Limited from 2013 to 2015. His career trajectory reflects a consistent focus on engineering and technical support within the technology sector.
Education and Qualifications
Abarajithan Sa holds a Bachelor of Technology (B.Tech.) in Electrical and Electronics Engineering from SRM University, where he studied from 2009 to 2012. He also earned a Diploma in Electrical and Electronics Engineering from Kongu Polytechnic College, completing his studies there in 2012. His educational background provides a strong foundation for his technical expertise in the field.
Customer Success Management
In his role at Servion Global Solutions, Abarajithan Sa drives Customer Success Management with key accounts. He serves as a representative from the WFO Practice, ensuring that clients receive the necessary support and solutions tailored to their needs. His focus on customer success is integral to the overall mission of the organization.