Abhinav Sharma
About Abhinav Sharma
Abhinav Sharma is an Operations Manager at Servion Global Solutions in India, where he has worked since 2018. He has a background in incident management and business analysis, and holds a Bachelor of Technology and an MBA.
Work at Servion Global Solutions
Abhinav Sharma has been serving as Operations Manager at Servion Global Solutions since 2018. In this role, he leads incident, problem, and change management teams within call center operations. His responsibilities include managing the end-to-end delivery of contact center products, with a focus on enhancing customer experience. Prior to his current position, he worked as an Incident Manager from 2017 to 2018 and as a Business Analyst from 2015 to 2017, gaining extensive experience in various operational roles within the company.
Education and Expertise
Abhinav Sharma holds a Bachelor of Technology (BTech) in Electronic and Communications Engineering Technology, which he completed from 2008 to 2012. He furthered his education by obtaining a Master of Business Administration (MBA) in Marketing/Marketing Management from Welingkar Institute of Management between 2014 and 2016. His educational background equips him with the technical and managerial skills necessary for his roles in operations and project management.
Background
Abhinav Sharma completed his senior secondary education at Central Modern School from 2004 to 2007, focusing on science and mathematics. His foundational education laid the groundwork for his subsequent studies in engineering and business management. He has built a career in operations management, particularly within the contact center industry, where he has developed a strong understanding of customer service dynamics.
Professional Skills
Abhinav Sharma possesses expertise in managing the delivery of contact center products and enhancing customer experience. He acts as a liaison between customers and technical teams, facilitating effective communication and ensuring that solutions are delivered efficiently. His leadership in incident, problem, and change management reflects his capability in overseeing complex operational processes.