Adrian Mc Cann
About Adrian Mc Cann
Adrian Mc Cann serves as the Senior Vice President for Servion Europe and has held the position since 2014. With a strong background in technology and customer experience solutions, he has played a key role in various organizations, including Connect and KCOM.
Work at Servion Global Solutions
Adrian Mc Cann serves as the Senior Vice President for Servion Europe, a position he has held since 2014. Based in London, he has contributed to the company's focus on enhancing contact centre solutions and customer experience. His role involves overseeing strategic initiatives and ensuring the delivery of market-leading solutions. Mc Cann's expertise in technologies such as Calabrio WEM, ServiceNow CSM, and Five9 cloud contact centre has been instrumental in driving the company's growth in the European market.
Current Role at Connect
Since 2021, Adrian Mc Cann has been serving as Director at Connect, where he has focused on advancing the company's capabilities in contact centre and customer experience solutions. His leadership has been pivotal in integrating innovative technologies and enhancing operational efficiencies. Mc Cann's experience in this role builds on his extensive background in the telecommunications and customer service sectors.
Education and Expertise
Adrian Mc Cann completed his education at Licensed Victuallers School in Ascot, UK, from 1981 to 1998. He furthered his studies at Salford University, earning a degree in Business Economics from 1998 to 2001. His educational background supports his extensive expertise in market-leading solutions and technologies, particularly in AI, workflow automation, and digital transformation.
Previous Experience at KCOM and JAM IP
Prior to his current roles, Adrian Mc Cann worked at KCOM as Sales Director from 2006 to 2014, where he was responsible for driving sales strategies and expanding market presence. He also co-founded JAM IP, where he worked from 2003 to 2006. His diverse experiences in these positions have contributed to his comprehensive understanding of the telecommunications landscape.
Contributions to Technology and Transformation
Adrian Mc Cann has played a significant role in the acquisition of ServiceCX by Connect Managed Services, which enhanced their offerings in contact centre and customer experience solutions. He specializes in demystifying technology and driving transformation within contact centre environments, focusing on creating context-aware and automated systems informed by CRM/CSM and powered by AI.