Arpita Shah
About Arpita Shah
Arpita Shah serves as the Practice Head for Amazon Connect, AWS CCI, and Google CCAI at Servion Global Solutions in Mumbai, India. With a background in Electronics and extensive experience in cloud contact center solutions, she has been active in business consulting for emerging technologies since 2018.
Work at Servion Global Solutions
Arpita Shah serves as the Practice Head for Amazon Connect, AWS CCI, and Google CCAI at Servion Global Solutions. She has held this position since 2018, contributing to the company's expertise in cloud contact center solutions. Based in Mumbai, Maharashtra, India, she focuses on integrating these technologies to enhance customer engagement and operational efficiency. Her role involves overseeing projects that leverage Amazon Connect and other cloud-based solutions to meet client needs.
Education and Expertise
Arpita Shah earned her Bachelor of Engineering (B.E.) in Electronics from the University of Mumbai, studying from 2004 to 2008. Additionally, she attended K. J. Somaiya Institute of Engineering & IT, where she also obtained a B.E. in Electronics from 2005 to 2008. Her educational background underpins her expertise in Amazon Connect, AWS CCI, and Google Contact Center AI, with a specialization in integrating cloud contact center solutions with emerging technologies.
Previous Work Experience
Before joining Servion Global Solutions, Arpita Shah worked as the Head of Marketing and Sales at Mindful Gurukul from 2017 to 2018. In this role, she was responsible for developing marketing strategies and overseeing sales operations. Prior to that, she served as a Solution Consultant for Workforce Optimization at Aspect Software from 2010 to 2014. Her experience in these roles has contributed to her comprehensive understanding of business consulting for emerging technologies.
Background
Arpita Shah has a background in electronics engineering, which provides her with a strong technical foundation. She has been involved in the field of business consulting for emerging technologies since 2018, focusing on the integration of cloud contact center solutions. Her career trajectory reflects a commitment to advancing technology solutions in customer service and operational efficiency.