Baljit Singh

Baljit Singh

Senior Vice President Of Solutions @ Servion Global Solutions

About Baljit Singh

Baljit Singh serves as the Senior Vice President of Solutions at Servion Global Solutions in Mumbai, India, where he has worked since 2022. With over 22 years of experience in leadership roles, he specializes in digital contact center solutions and has a strong background in bridging business needs with technology.

Work at Servion Global Solutions

Baljit Singh has been serving as the Senior Vice President of Solutions at Servion Global Solutions since 2022. He is based in Mumbai, Maharashtra, India. In this role, he focuses on leading solutions initiatives and driving business development strategies. His extensive experience in the industry supports his capability to manage complex projects and deliver effective solutions.

Previous Experience in Solutions Architecture

Before joining Servion Global Solutions, Baljit Singh worked at AGC Networks Australia Pty Ltd as AVP & Head of Solutions Architecture & Presales Consultancy from 2011 to 2017. He also held positions at Pindrop, where he was involved in Sales & Systems Engineering for the APAC region from 2017 to 2019. His career includes a significant tenure at GlobalConnect Australia Pty Ltd, where he was the Practice Lead for Contact Center Applications & Consulting from 2007 to 2011.

Education and Expertise

Baljit Singh completed his Bachelor of Engineering in Telecommunications at the University of Mumbai from 1996 to 2000. He also studied Computer Systems Networking and Telecommunications at Mumbai University, achieving a Bachelor of Engineering from 1995 to 2000. His educational background supports his expertise in digital contact center solutions, omnichannel engineering, and enterprise voice biometrics.

Specializations and Skills

Baljit Singh specializes in areas such as voice security, contact center anti-fraud solutions, and threat detection. He possesses skills in AI and ML-based voice bots and is experienced in the digital transformation of customer experience. His ability to bridge the gap between business needs and technology enhances his effectiveness in delivering tailored solutions.

Leadership and Strategic Planning

With over 22 years of experience in leadership roles, Baljit Singh has developed a strong capability in planning, organizing, leading, and controlling strategies related to business development and technical sales. He is known for his structured learning approach and ability to simplify complex problems, advocating for a balanced approach to work and life.

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