Elaine Maloney
About Elaine Maloney
Elaine Maloney serves as the Director of the Avaya Delivery Practice at Servion Global Solutions, where she has worked since 2016. With over 27 years of experience in the call center environment, she specializes in call center integration, solution design, and business process improvement.
Work at Servion Global Solutions
Elaine Maloney serves as the Director of the Avaya Delivery Practice at Servion Global Solutions since 2016. In this role, she leads the Avaya Practice and is actively involved in customer-facing activities, which include presales design, planning, production launch, and business enhancement planning for future growth. Her extensive experience in the call center environment contributes to her leadership in delivering integrated solutions that meet client needs.
Education and Expertise
Elaine Maloney studied Computer Science and Applied Science at North Seattle College, where she earned an Associate's degree from 1983 to 1987. With over 27 years of experience in the call center environment, she specializes in call center integration, solution design, and development. Her expertise also encompasses business process problem solving and change management, making her a valuable asset in her field.
Background
Elaine Maloney has a substantial background in the telecommunications industry, having worked at Avaya, Inc. in various roles from 2000 to 2012. Her positions included Technical Project Manager, Operations Project Manager, Professional Services Consultant, and Engagement Manager. This diverse experience has equipped her with a comprehensive understanding of project management and customer engagement in the context of call center operations.
Previous Roles at Avaya, Inc.
Throughout her tenure at Avaya, Inc., Elaine Maloney held multiple positions that contributed to her professional development. She worked as a Senior Project Manager/Team Lead for Implementation, an Operations Project Manager, and a Technical Project Manager. These roles allowed her to gain insights into various aspects of project management and service delivery within the telecommunications sector.