Gaurav Jagtap
About Gaurav Jagtap
Gaurav Jagtap is an IVR Developer at Servion Global Solutions in Bengaluru, Karnataka, India, where he has worked since 2021. He specializes in developing IVR applications using Cisco Call Studio and employs CUIC for performance monitoring and reporting.
Work at Servion Global Solutions
Gaurav Jagtap has been employed at Servion Global Solutions as an IVR Developer since 2021. He is based in Bengaluru, Karnataka, India. In this role, he focuses on developing IVR applications tailored to meet specific client requirements. His work involves utilizing CUIC to monitor IVR performance and generate reports aimed at performance optimization. Gaurav also implements smart call routing and queuing strategies to enhance the caller experience by reducing wait times.
Previous Experience at Newtek Electricals
Before joining Servion Global Solutions, Gaurav Jagtap worked at Newtek Electricals as a Production Trainee for six months in 2019. This role provided him with foundational experience in a production environment, contributing to his professional development in the engineering field.
Education and Expertise
Gaurav Jagtap studied Electrical Engineering at G.H. Raisoni College of Engineering, where he earned his Bachelor of Engineering (BE) degree from 2016 to 2020. His educational background equips him with the technical knowledge necessary for his role as an IVR Developer, particularly in developing applications using Cisco Call Studio.
Technical Skills in IVR Development
In his current position, Gaurav Jagtap specializes in IVR development, utilizing tools such as Cisco Call Studio Application. His expertise includes developing IVR applications that cater to client-specific needs. He also focuses on performance monitoring and optimization, ensuring that the IVR systems function efficiently and effectively.