Gourab Ghosal
About Gourab Ghosal
Gourab Ghosal serves as the Offshore Team Lead at Servion Global Solutions, where he has worked since 2015. He has a diverse background in IT and systems engineering, with previous roles at RBC, Union Bank, Genpact, NTT Data Services, Igate, and Microland Limited.
Work at Servion Global Solutions
Gourab Ghosal has been serving as Offshore Team Lead at Servion Global Solutions since 2015. In this role, he oversees team operations and ensures effective collaboration across departments. His responsibilities include managing team functions such as manpower planning, recruitment, selection, performance appraisal, and training. Ghosal is actively involved in driving process improvement activities within the organization, focusing on enhancing team performance and operational efficiency.
Previous Experience in IT
Prior to his current position, Gourab Ghosal held various roles in the IT sector. He worked at RBC as a Senior Systems Engineer in Toronto from 2009 to 2010. He also served as a Systems Engineer at Union Bank in San Francisco from 2008 to 2009. Ghosal's experience includes roles at Genpact as a Management Trainee from 2013 to 2015, and at NTT Data Services as a Senior Technical Executive from 2011 to 2013. He was a Team Lead and Senior Systems Engineer at Igate from 2008 to 2011 and began his career as IT Help-desk Support at Microland Limited from 2005 to 2008.
Education and Expertise
Gourab Ghosal holds a Bachelor's degree in Computer Science and Computer Application from Annamalai University, Annamalainagar. He has extensive experience in implementing ITIL Service Support processes, including Incident, Problem, Change, and Release Management. His expertise also includes initiating process and system improvements aimed at enhancing system stability and staff productivity.
Background in Team Management
Gourab Ghosal has a strong background in team management and operational coordination. He coordinates with various departments to ensure smooth operations and improve team performance. His role involves managing critical functions that contribute to the overall effectiveness of the team, including performance appraisal and training initiatives.