Joseph Lim
About Joseph Lim
Joseph Lim serves as the Vice President of Sales for APAC at Servion Global Solutions, bringing over 20 years of experience in Contact Centres and Customer Experience solutions. He has held various leadership roles in notable companies, including Lucent Technologies, Nuance Communications, and Genesys.
Work at Servion Global Solutions
Joseph Lim has served as the Vice President of Sales for the Asia-Pacific (APAC) region at Servion Global Solutions since 2019. In this role, he focuses on driving sales growth and expanding the company's presence in the APAC market. His extensive experience in customer experience solutions and contact centers supports his efforts in this position.
Previous Experience at Lucent Technologies
Before joining Servion Global Solutions, Joseph Lim worked at Lucent Technologies as the Sales Director for Southeast Asia from 1997 to 1999. During his two-year tenure in Singapore, he was responsible for managing sales operations and developing strategies to enhance market penetration in the region.
Career at Nuance Communications
Joseph Lim held the position of Managing Director at Nuance Communications from 2016 to 2019. His three-year leadership role involved overseeing operations and driving sales initiatives within the organization, contributing to the company's growth in customer experience solutions.
Experience at Genesys
Joseph Lim worked at Genesys as Sales Director from 1999 to 2012, a period of 13 years. His responsibilities included managing sales teams and developing strategies to enhance customer engagement and satisfaction in the contact center sector.
Education and Expertise
Joseph Lim possesses over 20 years of experience in the contact center and customer experience solutions industry. He emphasizes continuous education to address complex business challenges effectively. His focus on leveraging past experiences in the APAC region aids in driving growth and innovation.