Jp Sivasubramaniam
About Jp Sivasubramaniam
Jp Sivasubramaniam is a Senior Program Manager at Servion Global Solutions, specializing in migration strategies for contact centers. He has extensive experience in digital automation and manages a global team while holding degrees in Information Technology and an MBA from Bharathiar University.
Work at Servion Global Solutions
Currently, Jp Sivasubramaniam serves as the Senior Program Manager for Canada Delivery at Servion Global Solutions, a position he has held since 2023. In this role, he manages a global team of Architects, Technical Leads, and Product Experts across various locations, including Calgary, Toronto, Princeton, Chennai, and Bangalore. Prior to this, he worked as the Manager of Contact Centre Delivery for Enterprise Accounts from 2020 to 2023, and as Technical Services Manager from 2012 to 2020. His responsibilities include providing vendor-agnostic technology consultancy and ensuring unbiased solutions for clients.
Education and Expertise
Jp Sivasubramaniam holds a Bachelor of Science in Information Technology and a Master of Business Administration (MBA), both from Bharathiar University. His academic background supports his expertise in contact center operations and digital automation, including robotic process automation (RPA). His education equips him with the necessary skills to develop effective migration strategies for transitioning contact centers from competitive vendor platforms.
Background
Jp Sivasubramaniam began his career as a Network Consulting Engineer at Origin ITFS in the Greater Chennai Area, where he worked for one year from 2011 to 2012. He then transitioned to Servion Global Solutions, where he has held various roles over the years. His extensive experience in the contact center industry has allowed him to develop a deep understanding of customer interaction management and technology solutions.
Achievements
Throughout his career, Jp Sivasubramaniam has focused on enhancing customer interaction management through use case demonstrations and customer journey mapping. His leadership in managing a global team has contributed to the successful delivery of technology consultancy services across multiple locations. His work in migration strategies for contact centers has positioned him as a knowledgeable resource in the industry.