Juan Sanchez
About Juan Sanchez
Juan Sanchez is a Senior Support Consultant at Servion Global Solutions, where he has worked since 2019. He has extensive experience in IT and telecom, with a background in supporting cloud customer experience solutions and various technical certifications.
Work at Servion Global Solutions
Juan Sanchez has been employed at Servion Global Solutions as a Senior Support Consultant since 2019. In this role, he focuses on providing support for omni-channel cloud customer experience solutions, particularly for Cisco UCCE/UCCX call centers. His experience at Servion follows a previous position as a Support Consultant at the same company from 2017 to 2019, where he contributed to service delivery and operational support.
Education and Expertise
Juan Sanchez is currently pursuing a BTEC Level 4/5 in IT and Computing at Online Business School, a program he has been enrolled in since 2018. He previously completed a BTEC Level 3 in IT and Computing and a BTEC Level 2 in Business Administration at IES Jesus Marin. His certifications include CCNA Collaboration, CCNA R&S, AWS Certified Solutions Architect – Associate, and Five9 VCC Administrator, showcasing his proficiency in various IT and telecommunications technologies.
Background
Juan Sanchez has a diverse professional background in IT and telecommunications. He began his career as a Help Desk Analyst at COMPUSOF in 2011. He has held various roles, including IT Analyst at Ericsson from 2012 to 2014, and multiple positions at IDE Group from 2014 to 2017, where he worked as a 3rd Line Voice Support Specialist and Voice Consultant. His experience spans several years in Reading, United Kingdom, and Málaga, Spain.
Achievements
Juan Sanchez holds NPPV3 Security Clearance, which is essential for certain roles in the UK, indicating a high level of trustworthiness. He is a registered member of the British Computer Society, reflecting his commitment to maintaining professional standards in the IT field. His expertise includes designing and planning system migrations and implementations for new customers, as well as a strong understanding of network topology and protocols.
Technical Skills and Interests
Juan Sanchez has a strong technical skill set, particularly in VoIP, cloud technologies, and virtualization. He has experience in managing inbound, outbound, and blended contact center solutions and is enthusiastic about working with new technologies in these areas. His involvement in service delivery projects and the administrative operations of ISTRA Multi-tenant Cloud PBX, UC, and FMC further demonstrates his capabilities in the field.