Jyoti Sharma
About Jyoti Sharma
Jyoti Sharma is a Principal Architect at Servion Global Solutions in London, with over 18 years of experience in Avaya technologies and cloud contact center solutions. He has held various roles in technical design and consulting across multiple companies, including Computacenter and Agc Networks.
Current Role at Servion Global Solutions
Jyoti Sharma holds the position of Principal Architect at Servion Global Solutions in London, England, since February 2022. In this role, Sharma focuses on technical design and consulting, utilizing extensive experience in Avaya technologies. The position involves leading projects related to cloud contact center solutions, where Sharma applies over 18 years of expertise in the field.
Previous Experience in Contact Center Solutions
Before becoming Principal Architect, Jyoti Sharma worked at Servion Global Solutions as a Technical Architect for contact centers from 2019 to 2021. Prior to that, Sharma served as an Avaya Technical Architect at the same company from 2014 to 2019 in Bangalore Urban, Karnataka, India. This cumulative experience in various technical roles has contributed to a strong foundation in contact center solutions.
Professional Background in Technology
Jyoti Sharma's career includes significant roles in technology consulting. Sharma worked as a Technical Consultant in CC/CRM at Agc Networks from 2007 to 2014 and as a Senior Software Engineer at Avaya for one year in 2006. These positions provided valuable insights into technical design and implementation, enhancing Sharma's skill set in the technology sector.
Educational Qualifications
Jyoti Sharma studied at Delhi University, earning a Bachelor of Science degree in Mathematics (Honors) from 1996 to 1999. Following this, Sharma completed a Master of Computer Applications (MCA) at V.B.S Purvanchal University from 1999 to 2002. This educational background laid the groundwork for a successful career in technology and consulting.
Expertise in Avaya Technologies
With over 18 years of experience specifically in Avaya, Jyoti Sharma has developed a strong expertise in technical design, consulting, and implementation. This includes a focus on cloud contact center solutions, where Sharma leverages extensive knowledge of Avaya technologies to deliver effective solutions in the field.