Kalaivanan A
About Kalaivanan A
Kalaivanan A is a Senior Voice Support Engineer with over 14 years of experience at Servion Global Solutions Ltd and additional experience at Tata Consultancy Services. He specializes in troubleshooting complex voice systems and has worked with various voice and ACD systems, including Genesys, Cisco, and Avaya.
Work at Servion Global Solutions
Kalaivanan A has been employed at Servion Global Solutions Ltd since 2010, serving as a Senior Voice Support Engineer. His role involves providing advanced support for voice systems and ensuring optimal performance of communication infrastructure. With over 14 years of experience in this position, he has developed a strong expertise in managing voice technologies and troubleshooting issues effectively.
Experience at Tata Consultancy Services
Since 2017, Kalaivanan A has also held the position of Assistance Consultant at Tata Consultancy Services in the Chennai area. In this role, he contributes to various projects, leveraging his extensive background in voice support and system troubleshooting. His dual roles at Servion Global Solutions and Tata Consultancy Services demonstrate his capability to manage multiple responsibilities within the technology sector.
Previous Employment at Origin ITFS
Kalaivanan A worked at Origin ITFS as an Engineer-Voice Support from 2008 to 2010. During his two years there, he gained foundational experience in voice support systems, which laid the groundwork for his subsequent roles in the industry. This early experience contributed to his understanding of voice technologies and customer support.
Education and Expertise
Kalaivanan A earned a Bachelor's Degree in Computer Applications (BCA) from Annamalai University, studying from 2007 to 2010. Prior to that, he completed a Diploma in Electrical and Electronics Engineering at P.V. Polytechnic from 2000 to 2003. He also completed his Higher Secondary education at Government Higher Secondary School in 2000. His educational background supports his technical expertise in troubleshooting complex voice systems and managing various voice and ACD systems.
Technical Skills and Systems Knowledge
Kalaivanan A possesses extensive experience with various voice and ACD systems, including Genesys, Cisco, Avaya, Siemens, and Nortel. He has specialized knowledge in SIP communications and outbound dialer systems, particularly Cisco UCCE and UCCX. His expertise includes troubleshooting complex voice systems, such as Communication Manager and Contact Center components, making him a valuable asset in the field of voice support engineering.