Krishnakumar P G
About Krishnakumar P G
Krishnakumar P G is a Technical Lead at Servion Global Solutions, specializing in Avaya Aura Unified Communications applications. He has extensive experience in technical support and holds an MBA in Leadership.
Work at Servion Global Solutions
Krishnakumar P G currently serves as a Technical Lead at Servion Global Solutions, a position he has held since 2023. He is based in Bengaluru, Karnataka, India. In this role, he is responsible for overseeing technical projects and leading teams in the implementation of communication solutions. His expertise in Avaya Aura Unified Communications applications plays a crucial role in enhancing the company's service offerings.
Previous Experience at Innovatia Technical Services Inc.
Prior to his current role, Krishnakumar worked at Innovatia Technical Services Inc. for a total of three years, holding various positions including Principal Support Engineer, Senior Technical Support Engineer, and Technical Support Specialist. His tenure spanned from 2018 to 2023, during which he developed a strong foundation in technical support and engineering, particularly in VoIP systems. His work involved troubleshooting complex technical issues and delivering tailored solutions to clients.
Education and Expertise
Krishnakumar holds a Bachelor of Engineering in Electrical and Electronics Engineering from Jayamatha Engineering College, completed from 2011 to 2015. He also pursued a Master of Business Administration in Leadership from Amity University Online, expected to be completed in 2024. His educational background is complemented by certifications in Avaya Certified Implementation Specialist (ACIS) and Avaya Certified Support Specialist (ACSS), which underscore his expertise in VoIP technology and unified communications.
Technical Specializations
Krishnakumar specializes in designing and managing Avaya Aura Unified Communications applications, including Communication Manager, Media Server, and Session Manager. He is recognized for his ability to troubleshoot and resolve complex technical issues related to VoIP systems, ensuring minimal downtime for clients. His commitment to continuous learning allows him to stay updated with advancements in VoIP technology, further enhancing his technical capabilities.
Commitment to Professional Development
Krishnakumar is dedicated to continuous learning and professional development. He actively seeks to stay informed about the latest advancements in VoIP technology and unified communications. This commitment not only enhances his skills but also contributes to the efficiency and effectiveness of the solutions he provides in his professional roles.