Mark Godfrey
About Mark Godfrey
Mark Godfrey serves as the Head of Pre Sales and Consulting at Servion Global Solutions, where he has worked since 2014. He has contributed to the deployment of over 1000 Customer Interaction Management solutions and has enhanced customer experience for more than 600 clients globally.
Work at Servion Global Solutions
Mark Godfrey has been serving as the Head of Pre Sales and Consulting at Servion Global Solutions since 2014. Based in Chennai, Tamil Nadu, India, he has accumulated a decade of experience in this role. His responsibilities include overseeing pre-sales activities and consulting services, ensuring that clients receive tailored solutions to meet their needs.
Contributions to Customer Interaction Management
Mark Godfrey has contributed to the deployment of over 1000 installations of Customer Interaction Management (CIM) solutions on a global scale. His work has significantly impacted the efficiency and effectiveness of customer interactions across various industries.
Management of Multimedia Interactions
In his role, Mark has managed solutions that facilitate more than 7 billion multimedia interactions annually. This includes overseeing systems that integrate various communication channels, enhancing the overall customer engagement experience.
Enhancing Customer Experience
Mark has played a key role in enhancing customer experience for over 600 clients worldwide. Through innovative CIM solutions, he has helped organizations improve their customer service and engagement strategies.