Niveadan T
About Niveadan T
Niveadan T is an engineer with a Bachelor of Engineering in Electronics and Instrumentation from Sathyabama University. He has experience in troubleshooting, client communication, and ITIL-based management processes, currently working at Servion Global Solutions since 2019.
Work at Servion Global Solutions
Niveadan T has been employed at Servion Global Solutions as an Engineer since 2019. His role involves ensuring the operational status of servers and managing communication with clients regarding any delays in application batch runs within the production environment. He provides daily status updates to clients, detailing ticket information through huddle calls. Niveadan also creates training documents for personal use, team members, and new joiners, which are stored on SharePoint. His responsibilities include adhering to ITIL-based incident, event, problem, change, and release management processes.
Education and Expertise
Niveadan T earned a Bachelor of Engineering (BE) degree in Electronics and Instrumentation Engineering from Sathyabama University, completing his studies from 2012 to 2016. He possesses expertise in troubleshooting issues by analyzing error logs and coordinating with various teams and vendors to resolve problems within the Service Level Agreement (SLA). This technical background supports his current role in managing server operations and client communications.
Background
Before joining Servion Global Solutions, Niveadan T worked at Cognizant as a Programmer Analyst Trainee from 2018 to 2019 in Chennai, Tamil Nadu, India. This experience contributed to his foundational skills in programming and problem-solving, which he has applied in his current engineering role. His career trajectory reflects a commitment to developing technical skills and enhancing operational efficiency.
Achievements
Niveadan T regularly creates training documents for team members and new joiners, demonstrating a commitment to knowledge sharing and team development. His adherence to ITIL-based processes indicates a structured approach to incident and change management, contributing to the overall efficiency of operations at Servion Global Solutions.