Prakash Arunachalam
About Prakash Arunachalam
Prakash Arunachalam - President & Chief Operating Officer
Prakash Arunachalam serves as the President and Chief Operating Officer. He has a noteworthy career in the customer experience (CX) industry with a focus on optimizing interactions at every touchpoint. His profound knowledge in managing services, implementing technology innovations, and leveraging advanced analytics underpins his leadership.
Expertise in Cloud Contact Center Technologies
Prakash Arunachalam possesses expertise in cloud contact center technologies. His work involves extensive partnerships with major technology companies such as Amazon Connect, Google Cloud, Genesys, Cisco, NICE CXone, Nuance, Five9, Avaya, and Verint. His proficiency ensures the integration and smooth operation of cloud-based contact solutions.
Experience in Automation and Self-Service Technologies
Prakash Arunachalam has substantial experience in implementing automation and self-service technologies. His initiatives in conversational AI and robotic process automation (RPA) underscore his commitment to enhancing operational efficiency and customer satisfaction. These technologies allow for streamlined processes and better customer interactions.
Background in Digital Engineering and Custom Product Development
With a background in digital engineering, Prakash Arunachalam focuses on developing custom products and applications. His skill set includes designing tailored solutions that meet specific client needs, ensuring personalized customer experiences and robust digital infrastructures.
Managed Services and Support Experience
Prakash Arunachalam has extensive experience in managed services, providing round-the-clock support across applications, infrastructure, and networking. His approach ensures that clients receive continuous and reliable service, maintaining optimal operational performance at all times.