Rajamurugan Balasubramanian
About Rajamurugan Balasubramanian
Rajamurugan Balasubramanian is a Business Analyst with extensive experience in contact center reporting and analytics, currently working at Servion Global Solutions since 2008. He has a Master's Degree in Mathematics and Computer Science from Madras University and has held various roles in the IT and financial sectors.
Work at Servion Global Solutions
Rajamurugan Balasubramanian has been employed at Servion Global Solutions as a Business Analyst since 2008. Over his 16-year tenure, he has advanced from the position of Junior Business Analyst to Business Analyst. His role involves extensive work with CISCO contact center reports and Nuance speech analysis reports. He oversees the development and management of project campaign dashboards for Nuance Communications and has been involved in training contact center supervisors on new migrated Cisco reports.
Previous Experience in the Industry
Prior to his current role, Rajamurugan worked at Hexaware Technologies Ltd as a Mis Reporter from 2007 to 2008. He also served as a Processing Executive at Computer Age Management Services Pvt. Ltd. from 2003 to 2005. His early career included a position as an Industrial Trainee at Citibank from 2005 to 2006. These roles contributed to his foundational knowledge in data reporting and analysis.
Education and Expertise
Rajamurugan holds a Master’s Degree in Mathematics and Computer Science from Madras University. His education has equipped him with a strong analytical foundation, which he applies in his current role as a Business Analyst. He possesses in-depth knowledge of IVR systems and agent-wise reporting, as well as expertise in configuring standard and custom reports in CUIC 8.5 for both UCCE and UCCX platforms.
Achievements in Reporting and Training
Rajamurugan has created custom reports for CISCO to be included in future versions of their stock reports. He has also been assigned to migrate LCM dialer reports to CUIC reports for Acqueon. His involvement in training 30 to 40 contact center supervisors on new migrated Cisco reports highlights his commitment to knowledge transfer and skill development within his team.
International Experience and Certifications
Rajamurugan attended speech technology training in the United States, which enhanced his reporting capabilities. He holds a valid US B1 Visa, which was valid until 2018, indicating his ability to engage in international business activities and training.