Roger Mendes
About Roger Mendes
Roger Mendes is a Software Engineer at Servion Global Solutions in Chennai, India, where he has worked since 2016. He has extensive experience in implementing IVR and CTI solutions across various industries and holds a Bachelor of Engineering from Goa University.
Work at Servion Global Solutions
Roger Mendes has been employed at Servion Global Solutions as a Software Engineer since 2016. He has accumulated eight years of experience in this role, working from the company's office in Chennai, Tamil Nadu, India. His responsibilities include implementing complex Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) solutions across various business sectors.
Previous Experience at Agc Networks Ltd.
Prior to joining Servion Global Solutions, Roger Mendes worked at Agc Networks Ltd. He served as a Technical Consultant from 2013 to 2016 and held the position of Engineer - Projects for a duration of ten months in 2013. His roles involved project management and technical consultancy in Bombay, Maharashtra, India.
Education and Expertise
Roger Mendes completed his Bachelor of Engineering degree at Goa University from 2009 to 2013. He also attended Immaculate Heart of Mary High School from 1995 to 2007 and Fr. Agnel Higher Secondary School from 2007 to 2009. His educational background supports his expertise in integrating contact center applications with backend systems and proficiency in programming languages such as Java and C#.NET.
Technical Skills and Experience
Roger Mendes possesses extensive technical skills in database design and business reporting, with proficiency in relational database management systems including MS SQL, Oracle, and MySQL. He has hands-on experience with telecom systems such as Avaya and Cisco UCCX, focusing on the design and development of IVR, CTI, and Speech applications.
International Project Delivery
Throughout his career, Roger Mendes has delivered application services and solutions on contact center technology for international clients. His work has reached clients in various countries, including Malaysia, South Africa, the USA, Nepal, Bangladesh, and Dubai, showcasing his ability to manage and implement technology solutions across diverse markets.