Saroj Kumar Jena
About Saroj Kumar Jena
Saroj Kumar Jena is a Cisco Voice Network Engineer with extensive experience in managing voice network systems. He currently works at Reliance Jio and Servion Global Solutions, where he prepares standard operating procedures and provides technical support.
Work at Reliance Jio
Saroj Kumar Jena has been employed at Reliance Jio as a Cisco Voice Network Consultant and Engineer since 2019. In this role, he is based in Mumbai, Maharashtra, India. His responsibilities include handling the complete UCCE, PCCE, and LCM setup. He is tasked with troubleshooting and resolving inbound and outbound call issues in UCCE and PCCE, preparing health reports of systems, and participating in management-level meetings to share information. Additionally, he prepares, schedules, and manages Cisco change and upgrade activities.
Work at Servion Global Solutions
Saroj Kumar Jena has worked at Servion Global Solutions as a Cisco Voice Network Engineer since 2018, currently located in Chennai, Tamil Nadu, India. His role involves preparing Standard Operating Procedures (SOPs) for various processes, monitoring production and replica systems, and providing on-call and email support for Cisco production issues. He also supports Cisco TAC and other vendors' TAC for technical assistance and is responsible for onboarding and offboarding servers and systems on monitoring tools.
Education and Expertise
Saroj Kumar Jena holds a Bachelor of Technology (B.Tech.) in Computer Science Engineering from Biju Patnaik University of Technology, Odisha, which he completed from 2015 to 2018. Prior to that, he studied at Jharsuguda Engineering School, where he earned a Diploma in Information Technology from 2011 to 2014. He also obtained an Advance Diploma in Computer Hardware and Networking with CCNA from Central Tool Room & Training Centre, Bhubaneswar, from 2014 to 2015.
Technical Skills and Responsibilities
In his technical role, Saroj Kumar Jena is responsible for creating, modifying, and deleting outbound campaigns, including scripting to meet business and management requirements. He regularly monitors servers such as CUBE and CUSP using tools like SolarWinds, ServCare, and NGO Monitoring Portal. He collects logs from different servers and systems for analysis and provides training to new engineers in his team, ensuring knowledge transfer and skill development.
Early Career Experience
Saroj Kumar Jena began his career at Servion Global Solutions as a Cisco Voice Network Engineer Trainee in 2018, where he worked for one month in Bengaluru, Karnataka, India. This initial experience provided him with foundational knowledge and skills in Cisco voice network engineering, setting the stage for his subsequent roles in the industry.