Sethumadhavan Np
About Sethumadhavan Np
Sethumadhavan Np serves as the Vice President of the CC and WFE Delivery Practice at Servion Global Solutions, where he has worked since 2022. He has over 20 years of experience in the technology sector, with a focus on cloud practices, strategic account management, and team leadership.
Current Role at Servion Global Solutions
Sethumadhavan Np serves as the Vice President of the CC and WFE Delivery Practice at Servion Global Solutions. He has held this position since 2022, contributing to the company's strategic initiatives in Tamil Nadu, India. In this role, he oversees critical aspects of customer care and workforce engagement delivery, leveraging his extensive industry experience.
Previous Experience at Servion Global Solutions
Prior to his current role, Sethumadhavan held several positions at Servion Global Solutions. He worked as the AVP-Global CX Solution and Delivery Practice from 2018 to 2023, and as a Principal Solution Architect from 2014 to 2018. His career at Servion began as a Senior Technical Manager from 2010 to 2014, and he also served as a Senior Network Consultation Engineer from 2007 to 2010.
Educational Background
Sethumadhavan Np has a diverse educational background. He studied at Annamalai University, earning a Bachelor's Degree in BSC IT from 2013 to 2014. He also completed a Post Graduate Diploma in IT and Systems at ICFAI University from 2014 to 2016. Additionally, he is pursuing an Associate’s Degree in Electrical, Electronics, and Communications Engineering at Government Polytechnic, Pala, Kerala, which he has been studying since 1998.
Professional Certifications and Skills
Sethumadhavan holds several professional certifications, including the Cloud Security Alliance (CCSK) and Certified Scrum Master. He has demonstrated advanced training capabilities, providing skill enhancement sessions to both internal and external teams. His expertise encompasses various technologies, including Cisco Webex Contact Center and GDPR compliance in multi-tenanted cloud environments.
Leadership and Achievements
Sethumadhavan Np has been recognized as an award-winning leader for his contributions to building a Cloud Practice and Delivery team. He has managed strategic accounts valued at over 8 million dollars and has led a virtual team of over 15 members globally for more than 10 years. His proven track record includes enhancing product management skills to develop cloud monitoring and provisioning applications using APIs.