Sivakumar Natarajamoorthy
About Sivakumar Natarajamoorthy
Sivakumar Natarajamoorthy is a Technical Lead at Servion Global Solutions, with extensive experience in Genesys Contact Centers and VoIP technologies. He has held various positions in reputable companies, including AT&T and Al-Futtaim, and has a strong educational background in Electronics and Communications from Anna University.
Work at Servion Global Solutions
Sivakumar Natarajamoorthy has been employed at Servion Global Solutions as a Technical Lead since 2021. In this role, he focuses on the deployment and administration of Genesys Contact Centers. His expertise encompasses various platforms, including Premise, Cloud, and Managed Service. His experience contributes to the company's ability to deliver effective contact center solutions in the region.
Previous Experience at AT&T and Other Companies
Prior to his current position, Sivakumar worked at AT&T as a Technical Associate from 2011 to 2013. He also held roles at Al-Futtaim as a Senior Genesys Consultant from 2014 to 2021 in Dubai, and at Ramco Systems as a Network Engineer from 2005 to 2006. His career includes significant positions at Mphasis, TATA Communications Ltd., GTL Limited, and others, where he gained diverse experience in technical and consulting roles.
Education and Expertise
Sivakumar holds a Bachelor of Engineering degree in Electronics and Communications from Anna University, where he studied from 2001 to 2005. His educational background supports his extensive technical expertise in Genesys technologies and VoIP protocols. He has received multiple certifications in Genesys technologies, Oracle AcmePacket, and SIP School, enhancing his qualifications in the field.
Technical Skills and Certifications
Sivakumar is certified in various Genesys technologies, including Cloud, SIPServer, Outbound, Infomart, eServices, and GIR. He has trained at Genesys University, focusing on the installation and configuration of Genesys solutions. His hands-on experience includes working with MediaGateways and a solid understanding of VoIP protocols such as SIP, H.323, RTP, and WebRTC. He also specializes in technologies like WebRTC, SIP, SDP, and Genesys versions 7.6 to 9.0.
Career Development and Growth
Throughout his career, Sivakumar has demonstrated a commitment to professional development. His progression from roles such as Network Engineer to Technical Lead reflects his growing expertise in the telecommunications and contact center sectors. His experience across various companies and technologies has equipped him with a comprehensive skill set that is valuable in his current role.