Sterling Ross
About Sterling Ross
Sterling Ross is a Genesys Cloud Architect with extensive experience in IT and telecommunications, currently working at Servion Global Solutions since 2022. He has held various roles at notable companies, including Wells Fargo and IBM, and possesses expertise in call center technology and transformational change within IT environments.
Current Role at Servion Global Solutions
Sterling Ross serves as a Genesys Cloud Architect at Servion Global Solutions, a position he has held since 2022. In this role, he focuses on designing and implementing cloud-based solutions using Genesys technology. His expertise in call center technology and Computer Telephony Integration (CTI) is integral to enhancing the company's service offerings. Ross's work involves collaborating with clients to optimize their telecommunications infrastructure, ensuring efficient voice and data networking solutions.
Previous Experience in Telecommunications
Sterling Ross has a significant background in telecommunications, having worked in various roles that enhance voice and data networking solutions. His tenure at Wells Fargo included positions such as Wireless WAN Product Manager and Senior Project Manager, where he managed telecommunications projects. Additionally, he served as a Global Call Center Consultant at IBM, further solidifying his expertise in call center technology and CTI.
Educational Background and Expertise
Sterling Ross studied Electrical Engineering at Diablo Valley College and later pursued a degree in Business at Southern Oregon University from 2009 to 2011. His educational background supports his expertise in implementing transformational change within IT environments. Ross possesses skills in IoT (Internet of Things) and wireless connectivity, which complement his professional experience in the technology sector.
Career History and Roles
Sterling Ross has held various positions throughout his career, starting as a Computer Lab Aid at Contra Costa College. He progressed to roles such as Lead Systems Engineer at Computer Care and Senior Technician at Tandy Corporation. His experience spans multiple organizations, including The Clorox Company, Wells Fargo, and UnitedHealth Group, where he contributed to significant projects and initiatives in IT and telecommunications.
Project Management Experience
Ross has extensive experience in project management, having worked as a Project Manager and Program Manager in several organizations. His roles at Wells Fargo included managing IT projects and telecommunications initiatives. He also served as a Sr. Project Manager at EQ by Equiniti, where he oversaw project execution and delivery. His ability to manage mergers and acquisition projects within the IT sector highlights his leadership and organizational skills.