Subramanian Ganesan
About Subramanian Ganesan
Subramanian Ganesan is a Technical Manager at Servion Global Solutions in Chennai, where he has worked since 2009. He specializes in ITIL-driven processes and leads a team focused on Java and .NET solutions.
Work at Servion Global Solutions
Subramanian Ganesan has been employed at Servion Global Solutions since 2009, where he holds the position of Technical Manager. In this role, he oversees a team of 20 members, focusing on the development and implementation of Java and .NET based solutions. His responsibilities include managing ITIL-driven processes specifically for problem and change management within contact center environments. His extensive experience in this field contributes to the efficiency and effectiveness of the solutions provided by the organization.
Previous Experience at Capgemini
Prior to his current role, Subramanian Ganesan worked at Capgemini as an Associate Consultant from 2007 to 2009. During his two-year tenure, he gained valuable experience in consulting and project management, which laid the foundation for his subsequent career in technical management. This experience has contributed to his skill set in managing complex IT projects and leading teams effectively.
Education and Expertise
Subramanian Ganesan holds a Bachelor of Technology (B.Tech) degree in Computer Science and Engineering from West Bengal University of Technology, Kolkata, which he completed from 2003 to 2007. He also achieved Higher Secondary Education at NHS (B) from 2001 to 2003 and completed his Secondary Education at BDMI from 1989 to 2001. His educational background provides a strong foundation for his expertise in IT management and software development.
Technical Skills and Specializations
Subramanian Ganesan specializes in managing ITIL-driven processes, particularly in problem and change management within contact center environments. He has expertise in Cisco CVP VXML application development and text-to-speech integration with Nuance. Additionally, he utilizes PowerShell scripting for automation tasks, enhancing operational efficiency. His technical skills enable him to lead his team effectively in delivering robust solutions.