Swaroop Patil
About Swaroop Patil
Swaroop Patil is a Senior Engineer with extensive experience in cloud-based communication platforms and Cisco technologies. He has worked for several companies including Tata Communications, Servion Global Solutions, Capgemini, and BT, and holds a Bachelor of Engineering in Electronics Engineering from KIT College of Engineering.
Current Role at Servion Global Solutions
Swaroop Patil currently holds the position of Senior Engineer at Servion Global Solutions, where he has been employed since 2024. His role involves leveraging his expertise in cloud-based communication platforms to enhance service delivery. He is based in Pune, Maharashtra, India.
Previous Experience at Tata Communications
Prior to his current role, Swaroop Patil worked at Tata Communications as a Cisco UCCE Support Engineer from 2020 to 2021. During his seven-month tenure in Pune, Maharashtra, he focused on providing technical support and solutions related to Cisco Unified Contact Center Enterprise.
Professional Background at Servion Global Solutions
Swaroop Patil initially joined Servion Global Solutions as a Cisco Voice Engineer from 2017 to 2020. His three years in Mumbai, Maharashtra, involved managing voice communication systems and contributing to various projects that improved client communication capabilities.
Education in Electronics Engineering
Swaroop Patil earned a Bachelor of Engineering (B.E.) degree in Electronics Engineering from KIT College of Engineering, Kolhapur. He completed his studies from 2010 to 2014, acquiring foundational knowledge and skills that support his career in engineering and technology.
Technical Skills and Expertise
Swaroop Patil possesses extensive skills in Cisco VoIP technologies, including Cisco Call Manager and CUIC. He has experience managing cloud-based communication platforms such as Amazon Connect and Genesys Cloud. His background also includes familiarity with NICE and eGain technologies, enhancing his capabilities in customer interaction solutions.