Venkatesan Kannaiyan ( Pg Mp®Pmp®Itil®)
About Venkatesan Kannaiyan ( Pg Mp®Pmp®Itil®)
Venkatesan Kannaiyan is a Program Manager at Servion Global Solutions, specializing in adaptive project and program management delivery models. He has over 19 years of experience in the field, including significant roles at Avaya Globalconnect and AGC Networks Ltd, and is recognized for his innovative approach and high customer satisfaction scores.
Current Role at Servion Global Solutions
Venkatesan Kannaiyan serves as a Program Manager at Servion Global Solutions, a position he has held since 2019. He is also a Project Manager at the same organization, a role he has maintained since 2014. Based in the Chennai Area, India, he has contributed significantly to the company’s project management efforts, focusing on delivering cloud solutions and managing complex programs.
Previous Experience at Avaya Globalconnect
Prior to his current role, Venkatesan worked at Avaya Globalconnect in various capacities. He began as a Senior Engineer in Strategic Accounts from 2001 to 2004, before transitioning to a Team Lead position from 2004 to 2007. His experience at Avaya Globalconnect laid the groundwork for his expertise in project management and customer engagement.
Education and Professional Certifications
Venkatesan earned his Bachelor of Engineering (B.E.) in Electronics & Communication Engineering from Coimbatore Institute of Technology, where he studied from 1997 to 2001. He also pursued Project Management studies at the Project Management Institute, achieving his PMP certification in 2005. This educational background supports his extensive knowledge in project management methodologies.
Expertise in Project Management Methodologies
Venkatesan specializes in various project and program management delivery models, including Waterfall, Agile, CPM, and Extreme PM (XPM). His approach emphasizes adaptive management, allowing for flexibility in project execution. He is known for his strong focus on KPI-based, triple constraint, and data-driven project deliveries, which enhance project outcomes.
Achievements in Cloud Solutions Delivery
Venkatesan has successfully led significant initiatives, including the largest cloud transition program on a global scale, particularly in enterprise-level contact center transitions. His expertise extends to delivering cloud solutions utilizing platforms such as Cisco Webex CC, Cisco UCM, Verint Cloud, AWS, and ServCloud. He consistently achieves high Customer Satisfaction Scores (CSAT), reflecting his commitment to effective project delivery.